Privacy Policy

NOBLE CLEANS

Website privacy policy

This website is operated by NOBLE CLEANS. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

who we are;
how and why we collect, store, use and share personal information;
your rights in relation to your personal information; and
how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

NOBLE CLEANS ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you ('you', 'your', 'yours').

The personal information we collect and use

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

1. Types of personal information

We may process the following types of personal information in relation to you:

Name, email address, phone number, property addresses, dates affiliated with moving out of a property

How your personal information is collected

This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:

1. Personal information obtained from you directly

We will sometimes obtain information from you directly:

Name, email address, phone number, property address and details, dates affiliated with moving out of a property.

2. Personal information obtained by use of cookies or other automated means

We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding:

Location data, site traffic, user action monitoring, and analytics.

On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.

For further information on our use of cookies and other similar technologies, please see our policy document as described below.

3. Additional sources

We shall collect personal information in relation to you from the following sources:

From our mobile phone application, used after a user has agreed to and paid for a service

4. Changes to the way in which we collect your personal information

In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.

How we use your personal information

1. General purposes

In general, your personal information will generally be processed for the following purposes:

To provide quotes for and the carrying out of specified services.

2. Use of your information for marketing purposes

We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.

We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:

Unsubscribe using the link found at the bottom of our emails or contact: hello@noblecleans.co.uk

Lawful basis for processing of your personal information

We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.

1. General lawful bases

The lawful basis upon which we are able to process your personal data are:

(1) where we have your consent to use your data for a specific purpose;

(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;

(3) where it is necessary to enable us to comply with a legal obligation;

(4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;

(5) where we need to protect your own vital interests (or the vital interests of another person); and/or

(6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.

2. Lawful bases specifically applicable to marketing

We are able to lawfully process your personal data for marketing purposes because it is in our legitimate interests to do so. Our legitimate interests relevant to our marketing needs are:

To ensure the promotion and growth of our business and to provide services to third-party clients

Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

We do not anticipate that we will need to share your personal information with any third party. We will notify should this position change.

Necessity of information

Where information is requested from you and you do not provide this:

This may prevent us from carrying out services properly or prevent us from being able to provide accurate quotes for our services.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

We envisage that your personal information shall be retained by us as follows:

All data is intended to be kept as long as a user shows active interest in the services, until such data is requested for removal, or for no more than 3 months after a quote has been made but no action has been taken.

After the period described above, your information shall be properly deleted or anonymised.

Keeping your information secure

We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:

All data is stored on private hardware and using secure software only accessible using username and password protection. These access points are limited and are only provided on a 'need to know' basis.

We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.

Children

Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.

Your rights

Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

(1) fair processing of information and transparency over how we use your use personal information;

(2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;

(3) require us to correct any mistakes in your information which we hold;

(4) require the erasure of personal information concerning you in certain situations;

(5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;

(6) object at any time to processing of personal information concerning you for direct marketing;

(7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

(8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;

(9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;

(10) otherwise restrict our processing of your personal information in certain circumstances;

(11) claim compensation for damages caused by our breach of any data protection laws; and/or

(12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please contact SAMUEL BRAKE in the following manner:

via email to hello@noblecleans.co.uk

Changes to the privacy policy

This privacy policy was published on 24th March 2024 and last updated on 24th March 2024.

We may change this privacy policy from time to time and will notify you of any changes by:

By email if they have opted in to email marketing;
By a header on our website.

Contacting us

The relevant person to contact regarding your personal information is: SAMUEL BRAKE.

Any requests or questions regarding the use of your personal information should be made to the above named person using the following method:

- via email to hello@noblecleans.co.uk

Sources of further Information

This policy provides key information to you regarding the processed of your information. For certain areas of our information processing, we have further comprehensive details contained in other documentation. This information can be located as follows:

Our policy regarding the use of cookies and other similar technologies entitled TERMS AND CONDITIONS can be located at: